How much does BetBlocker cost?
Absolutely nothing. Ever. Gambling addiction is a serious condition and one that is usually associated with financial duress. Unlike our competitors we do not believe it is right to charge individuals who already have financial issues more to get the help they need to control their condition. We do not want to profit from those with addiction issues.
If BetBlocker is free, do I have to see lots of adverts to use it?
No. BetBlocker does not advertise any products or services what-so-ever. It is entirely advert free.
If BetBlocker is free and there is no advertising, who pays for it?
BetBlocker is funded by an online gambling dispute resolution service. Having managed a large volume of complaints from players related to Responsible Gambling and Self-Exclusions they have first-hand experience of the severity of gambling addiction and the damage it can cause to the lives of those afflicted and the lives of their loved ones. Knowing that the tools on the market to help vulnerable players restrict themselves from accessing online gambling are exclusively subscription based, this service has opted to take on the financial burden of the development and maintenance of BetBlocker in an effort to ensure that individuals with gambling addiction issues can take action to prevent themselves from gambling online without having to pay to do so.
How many times can I install BetBlocker?
You can install BetBlocker as many times, on as many devices and on as many different platforms as you like. There are no limits what-so-ever.
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Yes.
National self-exclusion schemes like Gamstop and Spelpaus are great programs that any player worried about their gambling should engage with (if they or a similar program are available in your country).
However, these regulator run self-exclusion schemes only extend as far as gambling sites that are licensed in that country. With hundreds, if not thousands, of rogue gambling operators accepting players without a license that will not be covered by the national self-exclusion schemes, there are cracks in the protection being offered.
Fortunately BetBlocker does not base its restriction on any individual countries licensees. In fact we try to cover all gambling operator sites with or without a license. So even casinos not on Gamstop or Spelpaus will be restricted.
BetBlocker goes works hand in hand with national self-exclusion schemes to offer you the best possible protection for relapsing while you feel vulnerable.
What information do you collect about users?
No personal information is collected about our users. This service is used entirely anonymously. We do not collect email addresses, phone numbers, names or any other information that could be used to identify our users.
We understand that gambling addiction can be an embarrassing thing to confront. While we are happy to help you we do not need to know who you are.
How do I reset my password if I forget it?
Unfortunately there is no way to reset your password after a Forever Self-Exclusion has been activated. BetBlocker is paid for by a group that market online gambling services. It would be entirely unethical for such a group to gather contact information for users of a tool of this nature. Given that BetBlocker users are specifically looking for help to control or stop their gambling, at no point should they ever be exposed to anything that would give incentive to gamble because of their use of BetBlocker.
To allow users to reset their password we would need to gather email addresses from users. For the reasons defined above we cannot do that without being accused of using this service to create a marketing list of gamblers with addiction issues. As such there is no facility to reset your password and it is imperative you keep it safe if you are ever likely to need it.
Do remember that the only user that would need a password is a user that selects to Self-Exclude Forever and subsequently wants to lift their Self-Exclusion after 5 years or Parental Control users and those restrictions will be automatically lifted at the end of the selected exclusion period.
How will BetBlocker impact my battery consumption?
We’ve run some tests to see what impact BetBlocker will have on how long you can expect your battery to last while the app is active. The results are detailed below. Please keep in mind that these are very general tests to give an idea of the impact. Your experience may differ depending on other apps you have running on your phone, the make and model of your phone and the size of your battery.
Android (3000mah battery size):
1. Active mode – Our testing shows that while BetBlocker is active and the phone is being constantly used to browse the internet and play games the battery life with was 14 hours. Under the same conditions without BetBlocker active the battery life was 15 hours 30 minutes. This equates to approximately a 10% decrease in battery life.
2. Sleep mode - Our testing shows that while BetBlocker is active and the phone not being used (is on but not actively doing anything) the battery will drain in 96 hours. Under the same conditions the battery life while BetBlocker was not active was 97 hours. This equates to approximately a 1% decrease in battery life.
- How can I contact your support team?
You can email us at admin@bghac.nbomb2017.com, use the form on this page or use the ‘Contact Us’ feature in the app.
- How long will it take to receive a response?
That depends on a number of factors.
Firstly understand that BetBlocker is not a commercial tool. You’re not paying for it in any way and we do not have a source of revenue. We give this away for free because those that need it are often “cash poor”. We could choose to advertise to bring in cash, but everyone’s annoyed by ads and the chances are that anyone who would want to advertise to our userbase would be promoting products that are potentially harmful to our users. As such we do not have a ‘Customer Support Team’.
We will endeavour to respond to your request within 24 hours, but response times can vary depending on various factors, including the volumes of support requests we are receiving and the availability of a team member to respond.
- I’ve contacted support, why haven’t I received a response?
If you receive no response what-so-ever, the chances are you’ve forgotten to include an email address for us to contact you on.
If you’ve used the onsite form or the ‘Contact Us’ feature within the app and don’t provide an email address, we’ll receive your message but won’t be able to respond.
As we receive regular contacts from users simply looking to request that we add a url to the restriction list or to thank us for the app, we try our best not to gather any information on those users. That does mean however that if you need a response you need to tell us where to respond to.
- I have a technical issue, will your team remove the app for me?
With the millions of possible combinations of software and hardware that are in use today, from time to time some users will experience technical issues with BetBlocker. While we will be more than happy to have our Development Team investigate your issue and provide a solution as quickly as possible, this may take some time. We will not remove the app unless there is no other way of resolving your issue.
- I don’t want to wait for you to resolve a technical issue, why won’t you remove the app right now?
BetBlocker is a tool specifically intended to stop users that feel access to gambling services is damaging their lives’ from being able to access gambling services. For people with compulsive tendencies related to gambling being able to access online gambling services has the potential to cause extensive damage to their lives in a short space of time.
Ultimately, based on the primary function of our tool, our priority has to be restricting access to gambling services first and foremost. Does that mean that from time to time some users will be frustrated when they are impacted by a bug that takes some time for us to resolve? Yes. But we have to make a judgement as to what is the lesser evil: leaving these users frustrated while we resolve the issue or exposing them to gambling services that have the potential to cause vast damage to their lives. There's no good choice to make in these circumstances but it is better to cause some frustration than to potentially take actions that could result in someone inflicting significant damage on their life.
The severity of the user's problem isn't something that we have any scope to make an assessment of. We have to treat every user's issues as serious regardless of what they say while trying to get the service removed.
We do not like or want to cause any user frustration, but we do ask that you understand that causing frustration is the lower risk option and far preferable to someone ultimately losing money they cannot afford to lose because we tried to keep them happy in the short term rather than made the difficult choice.
BetBlocker uses a VPN to enforce your gambling restriction. While there are some intricacies in the specific set-up, for the purpose of 'local networks' your device will appear to be accessing from our VPN server. As such you will not be recognised as part of the local network and will not be able to access it.